[5775] IT Change Manager

Start date: April 2026
Clearance: NATO Secret or equivalent
Location: Mons, Belgium

Requirements:
• 2 years of practical experience in managing change request from initiation to closure while engaging with relevant process owners and stakeholders
• ITIL Foundation Certification

Duties:
• Risk management
• Carries out risk management activities within a specific function, technical area or project of medium complexity
• Identifies risks and vulnerabilities, assesses their impact and probability, develops mitigation strategies and reports to the business
• Involves specialists and domain experts as necessary. Requirements definition and management
• Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries
• Assists in the definition and management of requirements
• Assists in the creation of a requirements baseline
• Assists in investigating and applying authorised changes. Configuration management
• Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions
• Puts in place operational processes for secure configuration, classification and management of CIs, and for verifying and auditing configuration records
• Develops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information
• Reports on the status of configuration management
• Identifies problems and issues and recommend corrective actions. Change control
• Assesses, analyses, develops, documents and implements changes based on requests for change
• Ensures that operational processes are in place for effective change control
• Develops, configures and maintains tools to manage and report on the lifecycle of change requests
• Identifies problems and issues and recommend corrective actions. Software Development Life Cycle
• Summarizes the overall process for developing new software for the company product line
• Differentiates respective roles and responsibilities of software engineering and other functions
• Identifies common issues and considerations for bringing a new product to marketplace
• Describes major phases, checkpoints and deliverables. IT Service Change Management
• Provides status reports for implemented IT service changes to senior management